Privacy Policy

Effective Date: 2/17/2026
Last Updated: 2/17/2026

SIM REI Mortgage (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, apply for a mortgage loan, or communicate with us.

By using this website or providing your information to SIM REI Mortgage, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

When you submit a form, request information, or apply for a mortgage, we may collect:

Full name
Phone number
Email address
Mailing address
Employment information
Income and asset information
Loan-related details (purchase price, loan amount, property type, etc.)
Any other information you choose to provide

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited and time spent
Referring website or traffic source
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide requested information
Provide mortgage-related services
Process loan applications and communicate loan status
Request and review documents
Schedule appointments and follow up on your request
Provide customer service and support
Improve our website and services
Maintain compliance with applicable laws and regulations
Protect against fraud, unauthorized activity, and security risks

3. Communications (Calls, Text Messages, and Email)

A. Phone Calls

If you provide your phone number, we may contact you by phone regarding your inquiry or loan application.

B. Text Messages (SMS)

If you provide your mobile number, you may receive text messages related to:

Customer care
Loan updates
Document requests
Appointment reminders
Account notifications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP.

Consent to receive text messages is not a condition of applying for a loan.

C. Email

If you provide your email address, we may email you regarding your inquiry, loan application, or service-related updates.

4. How We Share Your Information

We do not sell your personal information.

We may share your information only as necessary to provide services, including with:

Mortgage lenders and investors
Loan processing and underwriting partners
Credit reporting agencies (when authorized)
Title companies, escrow companies, and settlement agents
Appraisal management companies
Insurance providers (as needed)
Technology providers used to operate our systems (CRM, LOS, email, SMS platforms, etc.)
Government agencies or regulators when required by law

5. Mobile Information and SMS Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Operate and improve our website
Track usage and performance
Measure marketing effectiveness
Understand user behavior and traffic sources

You can disable cookies through your browser settings, but some features of the site may not function properly.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain business records
Comply with legal and regulatory requirements
Resolve disputes
Enforce agreements

9. Your Choices and Rights

You may request to:

Review or update your information
Opt out of marketing communications
Withdraw consent for SMS messaging by replying STOP
Request deletion of your information where legally permissible

To make a request, contact us at:

SIM REI Mortgage
Email: info@simreimortgage.com
Phone: 352-508-5870

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us:

SIM REI Mortgage
432 N Eustis St, Eustis FL 32726
Phone: 352-508-5870
Email: info@simreimortgage.com